Privacy Policy

1. Information We Collect

We may collect and process the following types of information when you interact with our website or contact us:

Personal details: such as your name, email address, phone number, and company details when you make an enquiry, request a quote, or apply for a role.
Logistics-related information: including delivery addresses, billing details, and service requirements.
Website usage data: such as IP address, browser type, and how you navigate the site, collected through cookies and analytics tools.

We only collect the data necessary to provide our services effectively and comply with legal obligations.

Our information will be used only for the purposes you have agreed to, including:

To provide logistics, courier, and consultancy services you request.
To manage bookings, deliveries, payments, and account information.
To communicate with you about services, updates, and operational notices.
For recruitment purposes (e.g., HGV driver applications).
To improve our website, services, and customer experience.
To comply with regulatory and legal requirements, including FIAS and ISO standards.

We will not sell, rent, or share your data with third parties for marketing purposes.

As a data subject, you have rights under UK GDPR and the Data Protection Act 2018, including:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request corrections if your data is inaccurate or incomplete.
Deletion: You can request we delete your data, where legally permissible.
Restriction: You can ask us to limit how your data is used in certain cases.
Objection: You can opt out of marketing or certain processing activities.

We take appropriate technical and organisational measures to keep your data secure.

If you wish to exercise any of your rights, please contact us:

📧 Email: sales@emslogistics.co.uk | emsaccounts@emslogistics.co.uk
📞 Phone: Cardiff – 02920 219770 | Essex/Kent – 01708 898925 | Mobile – 07561 464068